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FAQ

Straight answers about orders, shipping, returns and what's in the products.

Orders

Is anything a subscription?

Only if you choose it. Wellness products offer optional Auto-Ship: it is off by default, you tick a box and agree to its terms at checkout, and you can cancel anytime online at healthcraftshop.com/cancel, by email or by phone. Everything else is a one-time purchase. Card details are entered on our secure payment page and tokenized by our payment processor; this site never sees them.

What will I see on my card statement?

healthcraftshop.com.

Returns

How does the 30-day guarantee work?

If anything isn't right, email [email protected] within 30 days of delivery, opened or unopened. We reply with return steps, and refund the product price to your original payment method once the return is on its way.

Shipping

How much is shipping?

Shipping is a flat $9.95 per order, or free: skincare and coffee ship free with any 3-pack, supplements with 2 or more, and everyday goods ship free when the order includes any free-shipping pack. You always see the total before you pay.

Where do orders ship from?

Skincare, supplements and coffee ship from our fulfilment partner. Printed goods are made to order; other goods ship from our supplier's warehouse. We email tracking as soon as each part of your order ships (a mixed order can arrive in more than one box).

Products

Why is the full label on every product page?

So you can check ingredients, amounts and warnings before you buy. The Supplement Facts panels are reproduced exactly as printed on the bottle.

Are the coffees flavoured?

No. All of them are 100% Arabica with nothing added. Names like Lemon Glaze or Golden Nut Toffee describe how the coffee tastes.

Supplements

Do your supplements help with weight loss?

We don't make weight-loss claims. Cidrenne supports digestion and Satienne's chromium supports normal macronutrient metabolism. Both are meant to sit alongside balanced eating and movement, not replace them. Talk to your doctor before starting any supplement, especially if you take medication or are pregnant or nursing.

Do you use proprietary blends?

No. Both supplements list every ingredient with its amount on the Supplement Facts panel.

Company

Who is behind HealthCraftShop?

Novustar Technologies LLC, 30 North Gould Street, Suite N, Sheridan, WY 82801. You can reach us at [email protected] or 385 219 4488.