Returns & Refunds

Refund Eligibility

Refund requests must be submitted within 30 days from receipt of order. Products may be returned opened or unopened, and this applies to every product line: skincare, supplements, coffee and everyday goods. We review each request individually. Refunds are issued only to the original payment method used at checkout.

How to return, in three steps

1. Contact our support team at [email protected] or call 385 219 4488 with your order number. We may ask for additional details before making a decision.
2. Mail the items to our returns address: 4555 East Sahara Ave, Unit 160, Las Vegas, NV 89104.
3. Once your refund is approved, it is processed within 5–10 business days. Your bank may need extra time to credit your account.

Damaged or wrong items

If an item arrives damaged or isn't what you ordered, contact us with a photo and we'll replace or refund it, including the original shipping charge.

Auto-ship and restocking fees

Orders are one-time purchases unless you chose Auto-Ship on a wellness product. You can cancel Auto-Ship anytime at healthcraftshop.com/cancel, and every Auto-Ship shipment has the same money-back guarantee. We don't charge restocking fees.

Billing questions

Charges appear on your statement as healthcraftshop.com. If you don't recognize a charge, contact us first at 385 219 4488 or [email protected]: a refund through us is faster than a card dispute.